Login Issues
My account expired and I can’t log in
Last Updated: February 20, 2026If your plan expired and you can’t log in, it likely means it’s been more than 2 months since the expiration date. Accounts are usually removed from our system after that time. But no worries š, we can still help you continue preparing for your GED test! Even though your account is no longer in...
How to change your password
Last Updated: February 20, 2026You can easily change your password at any time. Here are the 5 steps you need to follow to reset your password. Step 1. Go to: Login Page and click “Forgot password?” Step 2. You’ll be prompted to enter the email address associated with the account. Step 3. A message will be sent to your...
I forgot my password
Last Updated: February 20, 2026If you forgot your password, you can simply reset it. To do so, follow these 5 steps: Go to the LoginĀ Page Click: Forgot password? Enter the email address you used to create the account. Check your email inbox, and click the link in the email you received to reset your password. Enter the new password...
How to reset a password
Last Updated: February 20, 2026If you forgot the password to your account, no problem. You can easily reset it. Here are the 5 steps you need to follow to reset your password. Go to: https://app.onsego.com/. Click on the “Forgot Password?” link. Ā Enter the email address you used to create the account. Check your email inbox, and click the link...
I’m having trouble logging into my account
Last Updated: February 20, 2026If you have trouble logging in, please try resetting your password. To do so, follow these 5 steps: Go to the LoginĀ age Click:Ā Forgot password? Enter the email address you used to create the account. Check your email inbox, and click the link in the email you received to reset your password. Enter the new password...
Can I use Onsego30 on my phone and laptop at the same time?
Last Updated: February 20, 2026Yes, you can use Onsego30 on 2 devices simultaneously if both devices use the same Wi-Fi network (have the same IP address). So, you can have 2 sessions open at a time. But if you also want to log in on your laptop (3rd device), the oldest session will be terminated. Keep in mind that...
Why does Onsego30 log me out?
Last Updated: February 20, 2026Onsego30 supports two open sessions at a time, but both devices must use the same Wi-Fi network. However, if the second session is open on a device using a different IP address, the older session will be terminated, and one device will show the Onsego30 login page. In other words, you will be logged out....
How to change my email or my name
Last Updated: February 20, 2026You can easily change the name or email associated with your Onsego30 account. To do so, log in to your account and click on the My Account menu item. This menu item is located in the top right corner. You will be redirected to the My Account page. Here, you can make the desired changes....
I can not access my NEW account
Last Updated: February 20, 2026If you cannot access your account, but you paid for the Onsego30 course, it means that there is a typo in the email address that you used when you signed up. Your account exists, but it’s assigned to an incorrect email address. You can easily confirm that by checking your emails. When you sign up...
Website says Incorrect user or password
Last Updated: February 20, 2026If you get an error message.”Ā Your username or password was incorrect,” and you can’t reset it, you need to check for these errors: 1. Make sure there is no typo in the email you are trying to use. The email is only valid if it’s entered in an exact way. The solution to this...