Tech Issues
How to enable dark mode?
Last Updated: February 20, 2026It’s easy to switch your Onsego30 dashboard to dark mode. Here is how it works. Locate the Dark Mode button in the bottom left corner of your screen. Click on it, and the dark theme will be enabled. Once the black theme is set, you can toggle between the black and white page background colors...
Practice Test marked my answer as incorrect
Last Updated: February 20, 2026From time to time, we get reports from students who say that practice tests don’t record their correct answers. Usually, it happens when a student retakes the test. Most of the time, this results from trying to replicate the correct answers from the previous attempt at taking the practice test. This doesn’t work because Onsego30...
How to Clear the Cache and Cookies in Your Web Browser
Last Updated: February 20, 2026Clearing the cache and cookies in your browser is one of the most common and effective ways to fix browsing issues. Cache: Your browser saves files to help pages load faster. Problem: When Onsego30 or Onsego updates quizzes or lessons, old cached files may conflict with new ones, causing errors. Solution: Clearing your cache and...
Why don’t I see a calculator in lessons?
Last Updated: February 20, 2026The TI-30XS calculator is embedded in all our practice tests, but NOT in the lessons and mini-quizzes. You activate the calculator by clicking the blue button under the title, as seen in the image below. Then, the calculator pops up, and you can use the handler for dragging to put the calculator in a different...
Speed up or slow down video lessons
Last Updated: February 20, 2026You can optimize your learning experience by slowing down or speeding up videos, allowing the ability to catch fine details and consume content faster than ever. To open the speed control menu, tap on the gear icon in the lower right corner of the embedded player. Under the speed menu, you can select different values...
Quizzes don’t load
Last Updated: February 20, 2026The “Quizzes Don’t Load” issue is related to pending updates of the Chrome browser. How to update Google Chrome Instructions differ based on the device you’re using. Android Computer iPhone/iPad After updating, please clear your cache; usually, cleaning your web history will clear your cache too. Then, log in to your Onsego30 account, and this issue...
Can I receive confirmation that I am enrolled?
Last Updated: February 20, 2026Sure, there are two ways you can get this confirmation. 1. Generate a course completion report. This report includes your name, the courses you access, and the number of completed lessons. 2. Ask for the official proof of enrollment. This document is available seven days after registration. Contact us to request it. Please note that...
Proof of enrollment
Last Updated: February 20, 2026Onsego30 provides proof of enrollment through the Onsego GED Prep system. 1. Self-service. You can generate your Course of Completion Report. The report includes your name, the names of the courses you have access to, and the number of lessons you have completed. This course completion report is created automatically and can be used as...
Report a problem with a course
Last Updated: February 20, 2026If you find a problem with a course while using Onsego30, we want to know about it. We appreciate your help and ask that you send us as much information as possible about the problem. For example, The title of the lesson Links to the lesson/quiz Any other information that helps us understand the problem...
Course Completion Report
Last Updated: February 20, 2026The course completion report proves that you are a Onsego30 student, and it shows how many lessons you have completed so far. The report includes your name, the names of the courses you have access to, and the number of lessons you have completed. This course completion report is automatically generated and can serve as...