Tech Issues
Why does my practice test freeze and not show results?
Last Updated: February 18, 2026If your practice test page looks frozen after you finish a test, this is not a system error. It’s a session timeout. If you step away from a test and come back later, the system logs you out after a period of inactivity. The page may still look open and active, but your account is...
Session timed out message
Last Updated: February 18, 2026You’ll only see the “session timed out” message if you’ve been inactive.If you’re actively working on a lesson or practice test, the system will never log you out. But if you start a test and then take a break longer than 45 minutes, the system will log you out. Before your session ends, you’ll see...
How do I adjust the volume of a video?
Last Updated: February 20, 2026You can adjust the volume of Onsego videos by clicking on the volume icon as shown below.
Frequent video buffering
Last Updated: February 20, 2026Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu; if it doesn’t solve the problem, then switch to one of the lower-quality options. This image shows the location of the video quality menu.
Videos are not working
Last Updated: February 20, 2026If you see the message “Sorry, because of privacy settings, this video cannot be played here,” we ask you to perform these troubleshooting steps: Clear the cache of your internet browser. Your computer browser may have old, invalid little files called cache. This link will show you how to clean them: How to Clear the...
No sound in videos
Last Updated: February 20, 2026If the video plays but there is no sound, please check if the sound is turned up on the Vimeo video player. It might happen that at some point, you turned down the volume on the player, then it will remain at that volume on any Vimeo video you watch. To adjust the volume, click...
Verification of Student Enrollment
Last Updated: February 20, 2026Sometimes, school administrators need to confirm whether a student is enrolled in Onsego30 or Onsego. For privacy reasons, we only provide student attendance information via email, not over the phone. Only authorized school officials will receive this information. Email communication helps us verify the identity of the requester and ensures we provide the most accurate...
A video says “Sorry. Because of its privacy settings, this video cannot be played here.” What should I do?
Last Updated: February 19, 2026If you see this message, try the steps below: 1. Check the URL in your browserOnsego30 videos can only play on our secure domain.Make sure you’re logged in at: app.onsego.com. Onsego30 is part of the Onsego GED Prep System.If not, log out and go to https://app.onsego.com to log in again. 2. Clear your browser cache...
How to open lesson videos in full screen
Last Updated: February 19, 2026Show a video in full-screen mode All Onsego30 lessons include a video. You can watch lesson videos in full-screen mode in two ways: Option 1: Use Presenter Mode (works on all devices) You can use the built-in Presenter Mode to view the video in full screen. Option 2: Use the video player full-screen option (mobile)...
How to activate the TI-30XS calculator
Last Updated: February 20, 2026You can activate the calculator by simply clicking the blue button under the title, as shown in the image below. Once you do that, the calculator will pop up, and you’ll be able to use the handler to easily move it around your screen. If you don’t see the calculator, please make sure that your...